Shipping policy

1. Shipping Destinations

We currently ship to:

  • United Kingdom (England, Scotland, Wales, and Northern Ireland)

If international shipping becomes available in the future, this policy will be updated accordingly.

2. Processing Times

  • Orders are typically processed within 1–2 business days after payment confirmation.

  • Orders placed on weekends or UK public holidays will be processed on the next business day.

  • Processing time is separate from delivery time.

We reserve the right to extend processing times during peak periods, promotions, or due to unforeseen circumstances. Any significant delays will be communicated to you.

3. Delivery Methods & Timeframes

Delivery options and estimated timeframes are displayed at checkout and may include:

  • Standard Delivery: Typically delivered within 3–5 business days after dispatch

  • Express Delivery (if offered): Typically delivered within 1–2 business days after dispatch

Delivery times are estimates only and are not guaranteed.

4. Shipping Costs

  • Shipping costs are calculated and displayed at checkout before payment is completed.

  • Any applicable delivery charges will depend on the selected delivery method and order value.

Free shipping promotions, if offered, will be clearly stated on the website and at checkout.

5. Order Tracking

Where available, tracking information will be provided via email once your order has been dispatched. It is your responsibility to monitor the tracking details and ensure availability for delivery.

6. Delivery Issues

Incorrect Address

Please ensure all delivery details are accurate at checkout. We are not responsible for delays, losses, or additional costs resulting from incorrect or incomplete address information provided by the customer.

Missed Deliveries

If a delivery attempt is unsuccessful, the courier may:

  • Attempt redelivery, or

  • Hold the parcel at a local depot or collection point

Any additional fees incurred due to missed deliveries may be passed on to the customer.

Lost or Delayed Parcels

If your order has not arrived within the expected timeframe, please contact us at sales@t-rax.co.uk with your order number. We will work with the courier to investigate and resolve the issue.

7. Damaged Items

If your order arrives damaged:

  1. Contact us within 48 hours of delivery

  2. Provide your order number and clear photographic evidence of the damage

We will assess the issue and arrange a replacement or refund in accordance with our Returns Policy.

8. Ownership & Risk

Risk of loss or damage passes to you upon delivery of the order to the specified address. Ownership of goods transfers once full payment has been received.

9. Contact Us

If you have any questions about shipping or delivery, please contact us at:

Email: sales@t-rax.co.uk
Website: https://form-a.uk